Terms & Conditions
Welcome to Kelso Embroidery. By accessing or using kelsoembroidery.co.uk or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
If you have any questions, please contact us at:
https://www.kelsoembroidery.co.uk/contact
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1. About Us
Kelso Embroidery is a UK-based small business specialising in custom embroidery, personalised gifts, club kits, workwear, and bespoke apparel.
Website: kelsoembroidery.co.uk
Contact: https://www.kelsoembroidery.co.uk/contact
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2. Use of Our Website
By using our website, you agree to:
• Use our site legally and responsibly
• Not attempt to disrupt or damage our website
• Not copy or reproduce content without permission
We may update or change the site at any time.
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3. Products & Custom Orders
a) Handmade & customised items
Most products are made to order. Each embroidered item is handmade, so slight variations may occur. Colours may appear differently depending on screens and lighting.
b) Artwork approval
For certain custom or complex designs, we may send a digital preview. We will not begin production until artwork is approved.
You are responsible for checking:
• Spelling
• Colours
• Placement
• Design accuracy
Approval equals acceptance.
c) Intellectual property in customer uploads
You confirm that any images, logos, or artwork you upload:
• Belong to you or
• You have permission to use them
You accept full responsibility for any copyright violations caused by designs you request.
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4. Pricing & Payments
All prices are listed in GBP (£).
Payments are processed through secure third-party payment providers (e.g., Stripe, PayPal, Etsy).
We do not store or have access to your card details.
We reserve the right to update pricing at any time before an order is placed.
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5. Processing Times
Standard processing times:
• 3–7 business days for most personalised items
• 7–14 business days for larger or complex orders
• Club or bulk orders will be given custom lead times
Processing begins once payment and any required approvals are received.
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6. Shipping & Delivery
Shipping details are covered in our Shipping Policy.
We are not responsible for:
• Delays caused by Royal Mail or couriers
• Incorrect delivery information provided by the customer
• Customs delays for international deliveries
If your order is lost or damaged, please contact us and we will help resolve the issue.
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7. Returns, Refunds & Cancellations
a) Personalised/custom items
Because all custom items are made to order, we cannot accept returns unless:
• The item is faulty
• The item arrives damaged
• A mistake was made by us
We do not accept returns for:
• Incorrect names, colours, or details provided by the customer
• Change of mind
• Wear and tear after use
b) Faulty or damaged items
You must notify us within 48 hours of receiving the item and provide photos. We will repair, replace, or refund where appropriate.
c) Cancellations
Orders can only be cancelled before production has started.
Once embroidery has begun, cancellations are not possible.
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8. Club Orders & Workwear
For larger orders:
• A deposit may be required
• Lead times will be agreed in writing
• Final approval is required before production
We are not responsible for delays caused by incomplete lists, missing sizes, or late artwork.
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9. Intellectual Property
All designs, photos, branding, website content, and digital files created by Kelso Embroidery remain our intellectual property unless otherwise agreed in writing.
You may not:
• Reproduce our designs
• Use our product photos commercially
• Copy website content or descriptions
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10. Liability
We are not liable for:
• Losses caused by incorrect information provided by the customer
• Indirect, incidental, or consequential damages
• Delays caused by third-party carriers
Our liability is limited to the cost of the product purchased.
We take reasonable steps to ensure accuracy and quality, but we cannot guarantee uninterrupted access to the website.
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11. Privacy
We take data protection seriously. Our Privacy Policy explains how we collect, use, and protect your information.
You can read it here:
(Already provided — can link to your page once uploaded)
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12. Accessibility
We aim to make our website accessible to all users. Our full Accessibility Statement is available on the website.
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13. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with the updated date.
Your continued use of the site indicates acceptance of the updated terms.
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14. Contact Us
For questions about orders, custom designs, or policies:
https://www.kelsoembroidery.co.uk/contact
We typically respond within 1–3 business days