Privacy Policy
A legal disclaimer
Kelso Embroidery (“we”, “our”, “us”) is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website kelsoembroidery.co.uk, contact us, or purchase products from us.
If you have any questions, you can contact us at:
https://www.kelsoembroidery.co.uk/contact
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1. Information We Collect
We may collect the following types of information:
a) Information you provide directly
• Your name, email address, phone number, and postal address
• Order details (products purchased, customisation requests, delivery details)
• Messages sent through our contact form or email
b) Automatically collected information
When you visit our website, basic technical information may be collected automatically, such as:
• IP address
• Browser type and version
• Pages viewed
• Time spent on our site
• Cookies (see section 8)
We use this data to improve our website and understand how visitors use it.
c) Payment information
All payments are processed securely via trusted third-party payment providers (e.g., Etsy, Stripe, or PayPal depending on where you place your order).
We never store or have access to your full card details.
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2. How We Use Your Information
We use your personal information to:
• Process and fulfil your orders
• Personalise products based on your instructions
• Communicate with you about your order or enquiry
• Improve our website, services, and customer experience
• Meet legal obligations (e.g., tax and accounting requirements)
We will never sell your data or share it with third parties for marketing purposes.
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3. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases:
• Contract: to process and deliver your orders
• Legitimate interest: to improve our website, handle enquiries, and keep our business running smoothly
• Legal obligation: for financial record-keeping
• Consent: where you have chosen to receive marketing communications
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4. Sharing Your Information
We only share your information with trusted third parties when necessary, such as:
• Etsy – if you purchase via our Etsy shop
• Payment processors – Stripe, PayPal, Etsy Payments
• Delivery couriers – Royal Mail, courier services
• Website hosting provider – to operate kelsoembroidery.co.uk
• Professional services – accountants for bookkeeping and tax
All providers must comply with UK GDPR and keep your information secure.
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5. Data Retention
We keep your information only for as long as necessary to fulfil the purposes outlined in this policy:
• Order information: up to 6 years (for legal/tax reasons)
• Contact form enquiries: up to 12 months
• Website analytics data: typically 12–26 months, depending on provider
• Marketing consent data: until you unsubscribe
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6. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time
• Request transfer of your data (data portability)
To exercise your rights, contact us at:
https://www.kelsoembroidery.co.uk/contact
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7. Security
We take data protection seriously and use technical and organisational measures to keep your information safe, including encrypted connections (SSL), secure hosting, access controls, and limited data storage.
However, no online system is ever 100% secure, so we cannot guarantee absolute protection.
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8. Cookies
Our site may use cookies to:
• Improve website functionality
• Understand how visitors use the site
• Support features like contact forms or embedded services
You can control cookies through your browser settings.
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9. Third-Party Links
Our website may contain links to external websites (for example, our Etsy shop or social media). This policy does not cover those websites, and we recommend reviewing their privacy policies separately.
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10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date at the top.
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11. Contact Us
If you have any questions, concerns, or requests regarding your data, please contact us at:
https://www.kelsoembroidery.co.uk/contact